Shipping Policy
Nationwide delivery, included in the price
What shipping costs
Shipping is included in the listed price. There is no separate freight charge at checkout.
Where we ship
We ship across the US. Shipping to US territories is quoted separately before you order.
We do not ship outside the United States.
Dispatch and transit
Orders are processed within 1 to 2 business days of cleared payment. Delivery is 1 to 5 business days to the mainland, and 3 to 7 business days to Alaska and Hawaii. Alaska and Hawaii take longer, and we confirm the timeline with you before dispatch.
These are working estimates, not guarantees. Freight schedules move for weather, carrier capacity and terminal congestion, and we will tell you if a load is running late rather than let you find out from the carrier.
Receiving a freight delivery
Pallets and truckloads move by freight. Someone needs to be available to receive the delivery.
Check the load before you sign for it. A signature without notes on the paperwork makes a damage claim considerably harder to win, for us as much as for you.
If something is wrong
Report freight damage within 48 hours of delivery, with the damage written on the Bill of Lading before the driver leaves, that is the carrier’s deadline. A defective or wrong load can be reported within 30 days. See the returns and refunds page for what we need from you.
