Returns and Refunds
What is covered, what is not, and how to claim
Change-of-mind returns
Pioneer Pallet Sales LLC sells liquidation merchandise as described and as-is. Because these loads are customer returns and overstock, condition varies within a load by nature.
We do not accept change-of-mind or buyer’s-remorse returns. We say this plainly because it is the single most important thing to understand before buying. A liquidation load is a wholesale purchase of unsorted goods. The variance is the product.
Covered problems
There are two separate deadlines. Which one applies depends on what went wrong.
- Freight damage, tell us within 48 hours. If the load arrives damaged, the damage must be written on the Bill of Lading before the driver leaves, and reported to us within 48 hours of delivery. This is the carrier’s deadline rather than ours: once a delivery is signed for as clean, the carrier is no longer liable and no freight claim can be filed by anyone.
- Defective or wrong load, tell us within 30 days. This is our own guarantee. It covers a lot that arrives unusable or non-functional beyond the condition its listing disclosed, a lot materially different from the one ordered, and a lot materially worse than its listing described.
For an approved claim we resolve the problem with a partial refund or a full refund. A covered claim carries no restocking fee and no return-shipping charge, if we ask for a load back, we arrange and pay the freight.
Exchanges
We do not offer exchanges. An approved claim is resolved as a refund. Contact us and we will tell you what is available.
What is not returnable
- A change of mind, buyer’s remorse, or lower-than-expected resale results.
- Normal as-is variation, including individual customer-return items that need testing, cleaning, parts, or repair.
- The ratio of new to returned goods in a load, or the specific brands and items it contains. None of those are promised at the point of sale.
- Lots that have been materially altered, used, broken down, or partially sold after delivery.
- A request made more than 30 days after delivery.
- Freight damage that was not recorded on the delivery paperwork at delivery.
- A shortage claim on an unmanifested lot. These loads have no itemized supplier list and any stated count is approximate, so there is no contents list for a load to fall short of.
How to report a problem
Email sales@pioneerpalletsalesllc.com, within 48 hours for freight damage, or within 30 days for a defective or wrong load. Include your order number, clear photographs, the delivery paperwork, and a description of the problem. We respond within 2 business days.
Cancellations. An order can be cancelled free of charge any time before it is dispatched.
Do not return merchandise to the original retailer or manufacturer, and do not ship a lot back before you receive written authorization from us.
Refunds
An approved refund is issued to the original payment method within 5 business days. Processing time at your bank or payment provider may occur after we issue the refund.
