Questions worth answering up front
What the stock is, what shipping costs, what happens if a load arrives damaged, and the things we will not claim.
Twelve straight answers
Do you provide a manifest?
No. Every load is sold unmanifested and the listing says so. There is no itemized contents list for any load we sell.
Is shipping really included?
Yes. It is inside the listed price, nationwide. There is no separate freight charge at checkout. Shipping to US territories is quoted separately before you order.
What condition is the stock in?
Loads are customer returns and overstock, sold as-is. A share is typically new or still tagged and the rest is returned stock in varying condition. Nothing is graded or sorted before it ships.
What if my load arrives damaged?
Freight damage must be written on the Bill of Lading before the driver leaves, photographed, and reported within 48 hours of delivery, that deadline belongs to the carrier, not to us, because once a delivery is signed for clean no freight claim can be filed. A defective or wrong load is separate and can be reported within 30 days after delivery. If we ask for a load back on an approved claim, we arrange and pay the freight.
Can I return a load I simply did not like?
No. Change-of-mind returns are not accepted, because every load is sold as-is. Restocking fee: none. A covered claim carries no restocking fee and no return-shipping charge.
How long does delivery take?
Orders are processed in 1 to 2 business days, then delivery is 1 to 5 business days to the mainland and 3 to 7 business days to Alaska and Hawaii. Alaska and Hawaii take longer, and we confirm the timeline with you before dispatch.
Do I need a resale certificate?
No. No resale certificate or business account is required to order.
How do I pay?
The order is placed and held, then we email your payment instructions. Card payment link, wire transfer, Zelle, Cash App, Apple Cash or Chime. The load is held for 48 hours.
Do you publish retail values or expected resale?
No. We do not publish estimated retail values or resale figures for any load. Anyone who does is guessing on your behalf.
Do you ship outside the United States?
No. We ship within the United States only.
Do I need a business account or resale certificate?
No resale certificate or business account is required to order.
How do I know a load is still available?
Listings come down as loads sell. Once you place an order the load is held for 48 hours while payment is arranged.
Ask us directly
If your question is about a specific load, quote the stock number from the listing and email sales@pioneerpalletsalesllc.com. Our hours are Monday to Friday, 8:00am to 5:00pm CT.
